Job description
We are ONLY looking for individuals with at least 1 year of experience in a full dine-in restaurant. Fast food or restaurants without dine-in do NOT count as relevant experience. This position allows for the possibility of further growth within the company.
Job Purpose
Hostesses and hosts are essential members of a full-dining Sushi Hand Roll Bar (HRB) team. Hostesses and Hosts are in charge of greeting dine-in clientele, seating, accommodating, answering phones, and taking and packing to-go orders. Successful hosts and hostesses can make customers feel welcome and take care of all to-go customers’ needs in a timely and professional fashion. In addition to the hourly wage, the employee is eligible to receive a portion of takeout tips.
Requirements for hiring (PLEASE do not apply if you don't meet the following 5 requirements)
Must be able to work lunches and dinners for a total of 4-5 shifts.Must have reliable transportationMust be willing to adhere to dress code requirementsMust be a US Citizen or legal residentMust have at least 1 year of hosting or serving experience in a full-dining restaurant. Fast food chains or any restaurant without dine-in services does not count.Duties and responsibilities
Greet customers in a professional and friendly manner – this includes greeting arriving customers and thanking departing onesActively manage and optimize customer flow controls - this includes managing a waitlist when the restaurant is packedSeat and accommodate dine-in customers – this includes taking customers to their correct table, assisting customers who want to change tables, letting customers know their server will be assisting them shortly, and keeping tabs on customers’ seating to ensure all servers receive a fair and equitable number of customersAnswer phone calls – this includes answering all phone calls in a friendly and professional manner and helping customers, employees, or vendors or referring callers to a manager when requested or necessary, and taking customers' reservationsHandle to-go orders – this includes taking to-go phone or online platform orders accurately and professionally and packing them accurately and professionally while adhering to all internal and government-mandated food and beverage handling protocolsCount and handle register – this includes taking all forms of acceptable payments and counting the register before and after a shiftKnow the menu – this position requires learning the entire menu accuratelyPerform side jobs – this position requires performing side job duties before, during, and after each shiftQualifications
High school diploma or equivalent preferredHigh-end restaurant experience (e.g., casual fine dining or above)Able to manage a reservation system and optimize flow controlsJapanese cuisine knowledge is a plusAble to provide top-notch customer serviceDisplay a professional, positive, and friendly demeanor at all timesAbility to maintain a positive attitude under pressureAbility to handle money and operate a point-of-sale systemWillingness to take instructions in a professional and understanding mannerAbility to solve basic math problemsWorking conditions
Mostly indoor dining working environment in a restaurant that handles a variety of fish, seafood, vegetables, fruits, wheat products, rice, dry seaweed, sauces, and many other food and beverage products. Candidates with food allergies must inform management during the application process. Noise levels may vary depending on how busy the restaurant is.
Physical requirements
Employee must be able to stand for long periods of time. Job requires some bending and kneeling in order to reach certain items such as plates, spoons, sauces, beverages, etc… Job requires moderate tray handling and lifting (maximum 35 lbs.). Job requires handling a soft drink hose to dispense soft drink beverages. Job requires pre-bussing and bussing tables that involves thoroughly cleaning tables and may include sweeping on rare occasions. Job requires maneuvering between tables and corners.
Direct reports
Assistant Manager and General Manager
Benefits :
Employee discountFlexible schedulePhysical setting :
Upscale casual restaurantShift :
Day shiftNight shiftWeekly day range :
Monday to FridayWeekends as neededWork Location : In person
