Restaurant Floor Manager - OMAKAI sushi Wynwood

FLOOR MANAGER- Entry Level Management Position

ROLE PURPOSE

Oversee and coordinate daily operations, including looking after guests, supervising employees, and general operations. Daily tasks and/or goals include organizing, training, guest service and satisfaction, food quality, cleanliness & sanitation, overseeing specials, audit reports, and sales achievements. Hospitality at the forefront of actions.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Completely understand all policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Achieve company objectives in service, quality, appearance of facility, sanitation & cleanliness through training of Team Members, and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures following restaurant policies and procedures.
• Recommend employment and termination actions to the store's General Manager for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in the correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

MANAGER JOB DESCRIPTION

• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Monitor daily labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, Team Members, and guests.
• Provide advice and suggestions to the General Manager as needed.

EXPECTATIONS OF THE POSITION

NON-NEGOTIABLE ITEMS

• Tardiness/no show
• Working impaired
• Weekend & holiday availability required

MINIMUM QUALIFICATIONS

• Be 21 years of age.
• Must be able to read and write in English.
• Must be able to hear well amongst loud background noise.
• Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop, and frequently lift up to 30 pounds.
• Must have the stamina to work 40 hours per week.
• Must be available to work on weekends and holidays.
• Ability to work in a fast-paced, high-stress environment, while still delivering on our promises to our guests, ensuring a team-focused environment.

PREFERRED QUALIFICATION REQUIREMENTS

• 2 years of restaurant management experience
• 2 years of sushi experience
• Bilingual Spanish/English

KEY DECISIONS

Makes:

• Daily disciplinary action decisions excluding terminations
• Daily scheduling needs (e.g., cutting early, resolving a call-out, adding more staff if busy)
• Take charge during an unannounced Health, Fire, or Alcohol inspection if no other managers are present

Influences:

• Employee-related decisions including hiring & termination, promotions & demotions
• Sales strategies
• Employment retention strategies

MEASURES OF SUCCESS

• Guest satisfaction scores meet/exceed company standards
• Meeting or exceeding requirements for Food Safety Audit scores for the year
• Meeting Daily Labor Budget when necessary
  
  

Job Type: Full-time

Benefits:

• Monthly employee credits
• Employee discount
• Flexible schedule
• Health insurance
• Parking benefits
• Paid time off
• Paid training

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person