Customer Service Representative

Position Summary:

Omar Coffee Company is seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. The primary responsibility of this role is to accumulate daily coffee orders through calls and emails. These orders will be used to create invoices, load sheets, manifests, and delivery routes. Acting as the liaison between our valued customers and Omar Coffee, this position will also assist with ongoing projects to ensure a positive experience for both customers and colleagues.

Key Responsibilities:

• Manage a large volume of incoming and outgoing phone calls.
• Handle customer complaints, providing appropriate solutions and alternatives in a timely manner.
• Provide accurate, valid, and complete information to ensure the proper delivery of goods and services.
• Identify and assess customers’ needs to build trust and sustainable relationships.
• Manage daily website orders.
• Assist with daily production entries and month-end inventory.

Qualifications and Skills:

• Proven customer support experience.
• Strong phone contact handling skills and active listening abilities.
• Customer-oriented mindset with adaptability to handle different situations.
• Excellent communication and presentation skills.
• Multi-tasking abilities and a willingness to take on tasks outside the job description.
• Strong computer skills.
• Eagerness to learn new tasks.

Preferred but not required:

• Experience with Sage or similar software.
• Accounting or financial experience.
• Interest in enhancing social media presence.

Education:

• High school diploma or GED required.

Full-Time Benefits:

• Health insurance (HSA and co-pay plans) with the company paying half the premium, available starting the first day of the month following 60 days of employment.
• HSA employer monthly contribution.
• Dental and vision insurance available.
• Basic life insurance ($15,000) provided at no cost.
• Optional accident, additional life, short-term, and long-term insurance.
• SIMPLE IRA with company match (no waiting period).
• Paid time off
• 6 company-observed holidays.
• Connecticut family and medical leave.
• Bereavement leave.
• Voting leave.

Additional Perks:

• Free membership to Big Sky Fitness in Newington, CT.
• Free pound of coffee each week.

To Apply: Send your resume to YG@omarcoffee.com. This position will remain open until filled.

Work Schedule: Monday through Friday, 7:30 AM to 4:00 PM

Compensation: $18.00 - $22.00 per hour

About Omar Coffee Company: At Omar, we’re passionate about the quality of the coffee we sell. For over 80 years, we’ve run our business the same way – putting in everything we have to ensure that every cup is perfect. Coffee is our heritage, and our third- and fourth-generation family members stay true to their grandfather’s original vision. From the extra time we take to roast our beans to the extra mile we’ll always go to keep our wholesale customers up and running, quality is simply part of the Omar tradition.

Our mission: Buy premium green coffee beans, slow roast them to perfection, and always deliver superior freshness and personalized service to all customers.