What are the responsibilities and job description for the State Farm Agency - Customer Service Representative (not sales) position at OMAR TORRES?
Benefits/Perks
- Competitive Compensation
- PTO
- Holiday Pay
Job Summary
The Customer Service Representative is highly organized and detail-oriented with strong multitasking skills. The Customer Service Representative has the ability to prioritize and delegate tasks for the most efficient use of time while being able to keep deadlines. This position requires a high level of integrity, confidentiality, and maturity. Naturally driven to help customers with questions and concerns.
Responsibilities
- Perform clerical, administrative, and secretarial responsibilities
- Coordinate staff activities to ensure maximum efficiency
- New hire orientation and paperwork
- Maintain a safe and secure working environment
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record-keeping
- Ensure security, integrity, and confidentiality of data
- Oversee adherence to office policies and procedures
- Analyze and monitor internal processes
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Coordinate schedules, appointments, and bookings
- Monitor and maintain office supplies inventory
- Review and approve office supply acquisitions
Qualifications
- Excellent planning and organizational skills with strong attention to detail
- Must have the ability to multitask and prioritize
- Ability to prioritize multiple projects and adjust workload accordingly; time management critical
- Must possess the ability to delegate authority and responsibility
- Ability to maintain a high level of confidentiality
- Ability to act and operate independently to accomplish objectives and the ability to work within a team
- Exceptional problem-solving, analysis, and assessment with the ability to make good business decisions
- Excellent communication and interpersonal skills with the ability to foster effective working relationships
- High level of professionalism
- Highest level of integrity
