What are the responsibilities and job description for the Content & Education Specialist position at Omega Computer Services, LC?
ABOUT US
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff’s commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a full-time Content & Education Specialist to join our team, Monday - Friday 8:00 AM - 5:00 PM. This position assists in driving our mission by creating engaging and informative content, as well as facilitating live customer training sessions. This position will collaborate with internal teams, including marketing, sales, service, projects, and client success to develop content for client acquisition purposes, and end-user training.
KEY RESPONSIBILITIES
- Develop and create engaging, informative, and effective learning materials and content, including presentations, videos, blog posts and training materials that will resonate with existing and potential clients.
- Conduct both live and recorded customer training sessions on basic software, cybersecurity principles, phone system use, and other technology-related topics.
- Tailor training sessions to various customer segments, ensuring relevance and clarity for non-technical audiences.
- Monitor the effectiveness of training content through analytics, feedback, and user engagement.
- Partner with technology vendors and other members of the business community to identify areas for collaboration
QUALIFICATIONS
- Bachelor’s degree in Communication, Marketing, English, Education or related field and/ or 1 year(s) of experience creating content in a business setting.
- Strong verbal and written communication skills, as well as comfort public speaking.
- Strong proofing and editing skills with a drive for accuracy and detail.
- Ability to break down complex concepts into easy-to-understand materials for diverse audiences.
- Proven experience in content creation, education, instructional design, or technical writing.
- Experience with podcasting platforms, editing tools and equipment a plus.
WE CAN'T DO WHAT WE DO WITHOUT YOU
This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.
