Sr. Program Manager *on-site

Job Summary

The Program Manager will serving as liaison and direct focal contact point between Omega EMS and our customers on assigned key strategic accounts while leading a customer focus team to ensure customer projects and goals are achieved. Quality service, effective planning, coordination and communication with the customer, and manages account profitability.

General Accountabilities

• Main key channel of communication for clients. Act as a point of contact for resolution of service incidents and escalation. Developing and managing client relationships.
• Managing the coordination of cliental projects insuring high customer satisfaction and have responsibility for accounts of various levels of complexity
• Coordination of interdepartmental activities ensuring completion of all commitments made relative to customer project timelines, delivery, quality, and actions.
• Effectively manage product margin and pricing of customer products
• Identifies new business opportunities. Ability to manage customer quotes requests and actioning on quoting activities for new business
• Develops profitable and sustainable sales growth of assigned key strategic accounts.
• Managing ECO / ECN / MCN / Deviation of assigned accounts
• Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and / or services
• Prepares project trackers and works with the factory to commit and drive projects to completion.
• Ensures that customers are aware of issues and provide assistance in clearing them.
• Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products and / or services.
• Conducts regular reviews of promotional activities to enhance and identify development potential.
• Prepares project trackers and works with the factory to commit and drive projects to completion.
• Ensures that customers are aware of issues and provide assistance in clearing them.
• Develops plans and implements strategies for all assigned accounts.
• The company reserves the right to add or change duties at any time.
• Purchasing of materials.
• Additional duties can and will likely be assigned as the need arises

Required Qualifications

Skills

Benefits

Medical

Pay Range : $80K to $100K

Salary : $80,000 - $100,000