What are the responsibilities and job description for the Customer Service Associate position at Omega Holdings?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, Process new and defective returns with communication to the customer in a timely manner. Maintain records for shortages and overages on stock orders. Schedule pickups for returns via UPS or LTL. Also responsible for any other duties and tasks assigned to them by the Customer Orders & Outbound Logistics Supervisor.
Responsibilities
- Process customer returns taken via phone, email or fax.
- Communicate with customers regarding returns and credits/invoices and gpd policies if necessary.
- Using Excel to keep records of shortages and overages on stock orders.
- Issue credits or invoices for shortages and overages.
- Schedule pickups for returns or stock order discrepancies using a UPS call tag or LTL.
- Keep a direct line of communication with Customer Service & Outbound Logistics Supervisor and the Returns Department.
- Manage and review sales return orders.
- Convey special instructions on a per return basis to returns department personnel.
- Keeping organized records of all returns, shortages, and overages.
- Arrange pickups for customer returns when requested.
- Help process stock orders in peak season (summer).
Requirements
- Excellent communication skills.
- Knowledgeable with Microsoft Office (excel, outlook, word).
- Ability to multitask and work in a fast-paced environment.
- High School Diploma or equivalent.
- Prolonged periods of sitting or standing while working on a computer.
- Must be able to lift up to 20 lbs regularly.
Job Type: Full-time
Pay: $27,000.00 - $30,000.00 per year
Shift:
- 8 hour shift
Work Location: In person
Salary : $27,000 - $30,000
