What are the responsibilities and job description for the Technical Writer position at Omega Solutions Inc?
Raleigh, NC
The IT Trainer / Technical Writer is tasked with documentation of training materials in support of the DIT transition to ServiceNow and the procedural documentation of Standard Pre-Approved Changes (SPACs). The IT Trainer / Technical Writer will help facilitate the collection of all training requirements and ensure that they can be transitioned to the DIT Learning Management System (LMS). The IT Trainer / Technical Writer will also track and report on the status of training and procedural documentation to all appropriate business stakeholders. In support of these activities, the IT Trainer / Technical Writer will need to coordinate with multiple service teams from the various areas of the agency to provide training, review documentation, distribute information and resolve questions.
Core Job Functions
- Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.
- Understanding of ServiceNow ITIL platform
- Understanding of technical documentation requirements for Hosting, Network, Enterprise Applications, etc.
- Understanding Learning Management Systems (LMS)
- Prepare recorded training to be stored on the LMS.
- Prepare training and documentation for reviews with business stakeholders.
- Operate office machinery (i.e., computer, copy machine, fax machine).
- Perform miscellaneous data entry and document preparation in support of other departments.
- Perform other related duties as assigned.
- Adhere to company standards and maintains compliance with all policies and procedures.
IT Trainer / Technical Writer Requirements and Qualifications
License(s) & Certifications
An ITIL v3 2011 Foundations or advanced certifications is highly preferred
