What are the responsibilities and job description for the Field Service Engineer On-Site position at Omega Systems Inc?
Job Details
Job Location
Client Location - Harrisburg, PA
Salary Range
60,000.00 - $70,000.00 Salary / year
Description
Position : Field Service Engineer (On-Site)
Reports To : Field Service Supervisor
Division : Service Desk
FSLA : Exempt
Office Designation : In Office at Customer Location (On-Site)
Office Location : Harrisburg, PA
Responsible for supporting customer environments that are both hosted at Omega and on the customer's premises. The individual will be responsible for deploying laptops and desktop equipment as well as providing ongoing maintenance support at client locations. The individual will work with senior Omega technical staff as needed to provide support in Server, SAN and network specific instances as required.
The ideal individual will be comfortable in a manufacturing and fast paced work environment and possess excellent written and verbal communication skills. This individual will also have served at minimum (2) years in a desktop support role. Additional server environment experience is regarded as a plus. The individual must be comfortable interacting with end users in person or via phone, email, or IM / chat communications. Excellent customer service skills are a must.
Functional Responsibility and Task Statements
Operational Responsibilities
- Troubleshoot and repair PC, laptop, and printer hardware-related problems
- Troubleshoot and repair software-related problems
- Troubleshoot and repair network-related problems
- Administer and maintain Microsoft Windows Server installations
- Administer and maintain Network equipment
- Communicate with customers on recommended problem resolutions.
- Generate reports and status updates on customer IT infrastructure
- Work with Omega team on project design to improve Customer environment and processes
- Document problems and associated resolutions in Omega Systems ticketing systems
- Recommend new products and services to maintain or increase the overall stability and performance of the customer's environment
- Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues
- Maintain certifications specific to job requirements as outlined by Omega Systems
- Ability to lift and transport objects weighing up to 50lbs
- Incumbent(s) in this position may be required to perform other duties and special assignments not explicitly stated.
Position Type / Expected Hours of Work : This is a full-time position, and hours of work are typically Monday through Friday from 8 AM to 5 PM.
Environmental : The job operates in a manufacturing setting. This role routinely uses standard office equipment, such as computers and phones, as well as step ladders, to reach and inspect technology.
Travel Requirements : Travel is required for this position
Technical Responsibilities and Task Statements
Qualifications and Experience
EEO STATEMENT
The Company's policy provides equal employment opportunities for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees who are or have become disabled, must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Salary : $60,000 - $70,000
