What are the responsibilities and job description for the Business Consultant (Pharmaceutical / Health Sector) position at Omegacrmconsulting?
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Business Consultant.
Main duties :
- Support of the Solutions area by participating in projects and proposals while offering solutions as well as a functional view of the issues, goals and opportunities faced by the clients.
- Support of the Solutions area by participating in the summary and structuring of presentations at business and process levels for the client and project executive board.
- Consultant / functional lead role within the project teams assigned in an implementation of Salesforce or other technologies linked to CRM solutions.
- Advisory role in the decisions related to the technology and business processes.
- Definition and reengineering of client, commercial area and business operations related.
- Structuring of business cases : situation, complication and focus proposal for analysis and resolution.
- Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
- Working closely with our customers to understand the current business processes at a detailed level.
- Designing data flows within business processes.
- Designing omnichannel strategy.
- Designing solution with the technical architects.
- Designing business processes.
- Writing functional specifications and user stories.
- Working with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
- Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
- Working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.
- Identifying business process improvements and opportunities for automation.
- Understand customer's processes and connect business requirements with the functional capabilities of the application.
- Gather and synthesize Business Goals and Requirements and Success Measure KPIs.
Experience & Skills
5 years of experience as a business consultant, and / or digital transformation.
What do we offer
About us
We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as : #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 530 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values : #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow
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