What are the responsibilities and job description for the Salesforce Service Cloud Voice / CTI Technical Lead position at Omegacrmconsulting?
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Technical Lead.
MAIN TASKS :
- Leadership of CTI integrations and associated software in the different CRM implementations.
- Supporting the sales team in opportunities requiring CTI integration, Contact Center solutions, Voice and Multichannel solutions.
- Collaborate with the Innovation area in the CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept or new technologies related to voice in the CRM environment.
- Progressively entering the Salesforce environment, with the objective to lead projects and support services related to Contact Center and Customer Services.
- Coordinate and follow-up the integrations development team (REST, SOAP, API).
- Participation in analysis, documentation, tests and support tasks according to the needs of each project / client. Act as an internal and external consultant in CTI environments.
- Point of contact with CTI vendors that need to be incorporated into a CRM project.
- Work with different environments / technologies (such as Google, AWS or Microsoft) with a high percentage of assignments oriented towards Salesforce based application implementation, maintenance and development tasks.
REQUIRED EXPERIENCE :
What do we offer :
About us :
We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as : #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 560 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values : #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow
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