Client Support Specialist

Company Overview
OMG, Inc. is a global leader in the manufacturing and supply of value-added components for the commercial roofing industry. With a strong commitment to safety, integrity, and teamwork, we strive to provide exceptional products and services to our customers worldwide.

We are proud to operate two divisions: OMG Roofing Products and FastenMaster. Our team of dedicated professionals works tirelessly to ensure the highest level of quality, reliability, and innovation in every aspect of our business.

Job Responsibilities

1. Promote Safety as the Number One priority of all OMG employees.
2. Maintain a positive, and professional attitude toward customers always.
3. Promptly respond to customer phone calls and emails and anticipate customer needs.
4. Maintain an in-depth knowledge of appropriate products and their applications based on division.
5. Utilize QAD (ERP) to input, update, and correct purchase orders and other data related to sales, inquiry, delivery, inventory, product location, and shipping status.
6. Maximize selling time for the sales team by fielding and resolving issues related to shipping, inventory, and transit times.
7. Drive accuracy during order entry and standardize operation procedures to improve customer satisfaction and inventory accuracy.
8. Perform other tasks as assigned.