Customer Support Lead/Mail Clerk

We are looking for a Customer Support Lead/Floater! This position requires someone that can work at different TriHealth locations in the Cincinnati area. This is a permanent position, with benefits starting the first of the month following 30 days of employment. Hours are Monday - Friday, 8:00AM - 5:00PM. Pay begins at $16.00 per hour and a shift differential of $1.50 - $2.50 if you have to work at our TriHealth Good Samaritan location.

Summary:
This position will provide back-up coverage to accounts due to employees being out sick or on vacation and additional help. This team member will be cross-trained in multiple service areas at multiple account locations, provide general office service support, which includes any and all OMG services, fill roles in mail, printing, courier or other as applicable (dependent upon account services), and be expected to uphold the Standards of Service and best practices developed by OMG.

Essential Duties and Responsibilities:

• Ability to step into multiple positions and perform duties as prescribed by the Field Support Supervisor and Account Managers
• Be flexible to daily changing roles, responsibilities, and work locations
• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance
• Ensure the delivery of faxes/parcels in a timely manner
• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.
• Accurately produce copy and print projects in accordance to verbal and written instructions
• Ensure copy projects have been properly produced and Quality Checked (QC’d)
• Have direct involvement in direct client communications and answering telephone inquiries as services are needed
• Immediate attention given to clients entering Copy/Mail Center
• Adhere to the Standards of Excellence
• Dealing with strictly confidential information in the copy process that cannot be discuss with anyone but those on a “need to know” basis
• May be required to work additional hours beyond regular schedule to meet client needs and/or commitments, which may include weekends, evenings and/or holidays
• Due the cyclical nature of the industry, team members may be required to work varying schedules to reflect the business needs of the various OMG clients
• Perform miscellaneous duties as assigned by the Field Support Supervisor or Account Manager
• Skills & Abilities:
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Multi-tasking abilities in dealing with several projects at one time
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any complaints/situations
• Excellence verbal and written communication skills
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Qualifications:
• High School Diploma or equivalent
• Previous experience in a client service oriented field
• Knowledge of copy machines and utilization of typical office services equipment and technology
• Knowledge of postal equipment to include postage machines, barcode scanners, and labeling
• Familiarity with USPS general guidelines
• Driver’s license and reliable transportation are required for this position
• Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
• Reading, writing, and arithmetic skills required

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• The ability to exert maximum muscle force to lift, push, pull, or carry objects.
• The ability to lift approximately 50lbs. on a regular basis.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $16