What are the responsibilities and job description for the Service Center Coordinator - Houston, TX position at OMICRON?
GENERAL DESCRIPTION
OMICRON is an international company serving the electrical power industry with innovative testing and diagnostic solutions. The Service Coordinator is on the front lines of our customer service experience supporting our Houston Service Center. As a point of contact for our service process, this position requires excellent organizational and communication skills, data entry precision, and attention to detail.The position combines administrative, customer service, and office organization responsibilities. This is a unique role in a fast-paced team-oriented, friendly, and fun environment. Flexibility and a positive attitude are key. This position will be located in Houston, TX, and report to the Service Center Manager.
ESSENTIAL JOB FUNCTIONS
Assist customers with service inquiries via phone and email
Provide service quotes, invoices and manage the collection process for service orders
Process service orders for repair and calibration services
Organize shipments
Organize loaner equipment upon request and availability
Order replacement parts
Act as a backup for logistics
Perform other duties and projects as asigned
KNOWLEDGE, SKILLS AND ABILITIES
Strong Communication skills
Excellent Organizational skills
Attention to Detail
Proficient in the use of IT systems
WORK EXPERIENCE REQUIREMENTS
1-3 years of customer service, office administration, or comparable work experience
This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
WORKING CONDITIONS
Physical Demands : In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; frequent sitting, occasional bending and kneeling.
Work Environment : In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
EDUCATION REQUIREMENTS
Education : High school diploma or equivalent required
OMICRON distinguishes itself by
Not just offering a position, but an opportunity for growth and development in an international multi-cultural company.
Having fun while working as a part of a professional team.
Encouraging personal initiative through flat hierarchies.
Our extraordinary corporate culture and strong commitment to a healthy 'work-life-balance'.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Service Center Coordinator - Houston, TX?
Sign up to receive alerts about other jobs on the Service Center Coordinator - Houston, TX career path by checking the boxes next to the positions that interest you.
