Business Analyst 3

• The Candidate primary responsibilities will be to manage specific data processing and reporting projects and/or initiatives that fulfil federal and state reporting requirements for OCYF and the 67 CCYA, as well as support ongoing data clean-up and future data conversion activities for the new statewide system.
  
• This Candidate will be assigned to the Data Management Section within the SDMD.
  
• The Candidate is responsible for assisting with critical tasks to manage data from a number of critical OCYF systems and manual reporting efforts, including but not limited to, the Child Welfare Information Solution (CWIS) and the PA Adoption and Foster Care Analysis and Reporting System (AFCARS).
  
• Candidate will also help to support the Needs Based Plan and Budget process. Specifically, the IT Grants (ITG) reviews, approvals, and revisions. This Candidate will also provide support to subject matter experts in ensuring the support of OCYF business needs, data quality needs, and required state and federal data for reporting needs are supported by the future CW CM system as well as OCYF legacy systems.
  

• Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team.
  
• Manages submission and tracking of system defects and change requests related to assigned system components.
  
• Manages processes and timelines in a manner necessary to meet program office specifications,
  
• and/or state or federal compliance requirements.
  
• Provides regular status reports for projects and/or tasks as assigned.
  
• Manages work associated with addressing data quality needs identified by the program office, federal compliance needs, and/or those identified within the CCWIS data quality plan.
  
• Reviews user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities.
  
• Responsible for compliance with standards and procedures specific to assigned initiatives.
  
• Maintain a comprehensive understanding of current Federal reporting requirements related to assigned tasks.
  
• Maintain a comprehensive understanding of State reporting requirements related to assigned tasks.
  
• Co-manages review and approval of annual county IT Grants and quarterly budget submissions.
  
• Anticipate issues and proactively address them. Identify and track issues, and report issues using the appropriate chain of command.
  
• Build and maintain relationships with key stakeholders and customer representatives
  
• Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and data quality.
  
• Investigates potential data quality related concerns, and makes recommendations for corrective action as needed.
  
• Communicate professionally, clearly, and effectively with stakeholders.
  
• Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and others
  
• Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are anticipated to be migrated to Azure in the near future), and Microsoft Test
  
• Manager (MTM).
  
• Conducts meetings and/or follow-up sessions with stakeholders as needed in order to gain necessary detailed understanding of relevant business processes.
  
• Assists the Data Management Section of the SDMU as needed with tasks relevant to the CW CM initiative.
  
• Able to use the Commonwealth Service Now incident reporting system for incident and request tracking and processing as needed.
  
• Prepares status reports and updates task plans to ensure progress of key tasks is tracked and available to Division Leadership when needed.
  
• Able to lead/facilitate meetings or work groups in-person and/or virtually as assigned.
  
• Able to develop and facilitate presentations in-person and/or virtually as assigned.
  
• Able to develop responses to public/media/stakeholder/federal inquiries as assigned.
  Able to work in a team environment.
  
• Travels as needed.
  

Requirements

• 7 years? experience in developing business, functional and user requirements for IT systems.
  
• 7 years? knowledge of business analysis process, principles, practices, and techniques.
  
• Knowledge of software development lifecycle with focus on the user requirements and UAT.
  
• Candidate must have excellent written and verbal communication skills.
  
• Candidate must demonstrate good interpersonal skills and the ability to work with diverse user groups.
  
• Candidate must be fluent in English and be able to be clearly understood over the phone.
  
• Ability to establish and maintain effective working relationships.
  

• 2 years? experience performing similar work in the Child Welfare or other Human Services Field.
  
• IIBA certification.