Please Note : Client Prefer Candidates Local to Harrisburg PA Area
The work hours for this position will be 7 : 30 AM 4 : 00 PM ; half hour lunch hour can be taken anytime between 11 AM to 12 : 30 PM
About the Position :
Candidate will be a member of the Workstation Support Team located in Central Office / Harrisburg. This team is responsible for supporting workstations laptops Macs and all device peripherals (print issuesdocking issues scanning etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required provided documentation on issue resolution for other teams
- Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.
Requirements
Basic Qualifications and Required Skills :
Required 3 Years experience in Deploying PC s and providing support to end users in a large enterprise environment (1000 PC s )Required 3 Years experience in Developtest maintain PC images.Required 3 Years experience in Experience supporting PC s in a large domain environment.Required 3 Years experience inInstall and configure PC hardware and peripherals.Required 3 Years experience in Repair PC s by replacing hard drives motherboards memory etc.Required 3 Years experience in Experience with security disk encryption and anti virus products on Microsoft Windows PC s laptops and Apple OSx MAC sRequired 3 Years experience in Knowledge of Active Directory and experience troubleshooting GPO s and name resolution.Required 3 Years experience in Experience with managing profiles and certificates on Microsoft Windows PC s laptops and Apple OSx MAC s.Required 2 Years in Experience supporting Microsoft Windows PC s laptops and Apple OSx MAC s using remote tools (SCCM remote RDP ARD)Required 2 Years of Experience in Application Support for MS Office 365 on Microsoft Windows PC s laptops and Apple OSx MAC s.Required 1 Years of Experience integrating Macintosh systems into an Active Directory Domain environment.Highly Desired Skills :
2 Years Experience in Scripting with VBS and PowerShell2 Years of Experience in Configuration Management Console queries and reporting.2 Years of Experience in SCCM OSD Task Sequences thorough understanding of their implementation and how to create and optimize.2 years of Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).2 Years Microsoft CertificationDesired Skills :
Able to communicate in a clear manner.Change oriented improve processes and confront circumstances in creative ways.Demonstrated customer focus; building strong customer relationships.Effectively evaluate information to make correct decisions.Strong problem solving skills able to narrow scope of problems eliminate irrelevant information.Strong team player collaborate with others be open to other ways of doing things.Interested in emerging technologies demonstrated through training and attending technical events.Active Directory, SCCM, Apple OSx Mac, RDP, MS Office 365, Develop Test
Key Skills
Restaurant Experience,Succession Planning,Store Management Experience,Management Experience,Profit & Loss,Conflict Management,Operations Management,Financial Analysis,Financial Report Interpretation,Leadership Experience,P&L Management,Retail Management
Employment Type : Full Time
Vacancy : 1
