What are the responsibilities and job description for the Founding US Customer Lead position at Omnea?
Our Mission
The way businesses buy stuff is completely broken . Whether it's SaaS, hardware, or contractors, the average B2B purchase takes over 3 months , requires 50 emails , and involves multiple different stakeholders (IT, Legal, InfoSec, Finance, etc.). No one likes the way it is and it's slowing businesses down .
Omnea's platform handles the entire purchasing process : giving employees an easy place to make requests (Intake), managing the necessary approvals for the purchase to be made (Approvals Engine), and automating all renewals management & supplier risk assessments. Omnea gives both buyers, and finance & procurement leaders critical visibility into how, when, and why money is being spent.
Given the current market's increased focus on capital efficiency, there has never been a more vital time for businesses to use Omnea and get control of their spend. This is why we're one of the fastest growing Series A B2B businesses in Europe, backed by tier-1 VCs like Accel, First Round, & Point Nine.
Welcome to Spend Control 2.0 - built for tougher times.
Overview
We're looking for an exceptional generalist to join us as Omnea's first customer-facing hire. You'll be excited to design, build, and lead the US arm of the customer function, and have a massively accelerated career trajectory.
You'll be joining us at an incredibly exciting time, just as things are starting to take off! We're a Series A company having raised $25m from Accel, Point Nine, First Round, and 50 renowned founders and industry experts. We've built an incredible & passionate team - every member was a top performer at their previous business - and our CEO, CCO & CFO went on a similar journey with Tessian, going from $0-30m ARR / $8-$500m valuation, and from pre-seed to Series C (Sequoia, Accel, etc.).
We've spent the past 18 months building & deploying our platform to many of the greatest tech companies out there (Lookout, McAfee, Onfido, Typeform, Proofpoint, etc.), all whilst managing to stay lean & operate efficiently.
Now we're ready to scale. We are looking for the best Customer Lead out there to help make Omnea one of Europe's leading tech businesses : come build with us!
What you can expect
In summary, you will own the entire US customer journey at Omnea. You'll become a product expert and be the voice of US customers internally.
You'll be spread across multiple areas - configuring the product, onboarding customers, and helping them to realise value from our platform - and the role will naturally evolve over time as we scale & you find your areas of strength. There'll be a constant mix of solutions consulting work (advising customers on product config, building our customer success strategy, etc.), upselling customers, and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you'll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.
- You'll be the first US customer-facing hire at one of Europe's fastest-growing early-stage companies working alongside an experienced team who have done this before with the best investors and teams out there
- You'll learn how to deploy a new & evolving SaaS product to some of the world's most renowned tech companies by actually doing it (we don't expect you to know yet!). You'll jump straight in at the deep end with our UK team who currently manage the customer journey. As soon as you're ready, you'll own all of US Omnea's deployments & relationships.
- You'll become a product expert , initially spending the majority of your time configuring the product with customers, and becoming their go-to person & advisor for all things Omnea
- You'll upsell to our customer base , as we continue to develop new modules and add-ons to solve more of their pain points
- You'll also be the first US Customer Success person at Omnea, working out how we'll achieve best-in-class net retention and maintain the happiest customer base possible that have realised maximum value from our product
- You will run US onboardings & deployments , managing all of the stakeholders, and later teaching new joiners how it's done. You'll create deployment & education guides to empower customers to self-serve in the future
- You'll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You'll be viewed as an extension of their teams & they will call upon you for advice & support
About you
We don't expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge...
TL;DR : you're ambitious & hard-working, and you're as comfortable in the product as you are communicating to Execs about broader plans. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You're intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing clients.
Ideally, you've sold or carried a quota before
inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.
At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.
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