Assistant Director of Housekeeping

Overview

Come and join our team at this  605-room convention center hotel in the heart of downtown Oklahoma City.  Our luxury hotel is located next to the Paycom Center(OKC Thunder),  the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property  includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Job Description

Omni Oklahoma City Hotel is seeking an experienced Assistant Director of Housekeeping to join the team of this upscale hotel in the heart of Oklahoma City. This team member will be responsible for assisting in managing and directing of all Housekeeping and Laundry functions.  To participate in quality assurance for Housekeeping department and department cost control measures.  To provide support to the Director of Housekeeping in all areas of the Housekeeping Operation.  To ensure Omni and Forbes standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.  Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensures all Forbes Housekeeping standards are implemented and met
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc.
• Identifies all cleaning defects and reassigns them to the responsible Guest Room Attendants (GRAs). Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Responsible for overseeing the Housepersons, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
• Overseeing the Laundry Department and all of its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Must be willing to assist in other areas of the hotel to inlcude Front Office and Guest Services

Qualifications

• Prior Housekeeping Supervisory Experience in Hospitality required.
• Bachelor's degree preferred.
• Must be highly motivated and have the ability to Multi-task.
• Must be able to work independently.
• Must have excellent communication and organizational skills.
• Must have the ability to lead, motivate and develop others.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.