What are the responsibilities and job description for the Assistant Outlet Manager position at Omni Hotels & Resorts?
Overview
Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.
Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.
Job Description
The Assistant Outlets Manager is responsible for ensuring proper training and supervision of all personnel. The Assistant Outlets Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Responsibilities
- To consistently insure the maximum guest information in the Outlets.
- Pre-meal meeting conducted with service staff on a daily basis.
- Supervision of floor during operation.
- Insure that service personnel follow service scenario.
- Monitor timing of guest experience.
- Handle all complaints to the guests' satisfaction.
- To maintain a consistently smooth running operation.
- Service staff on duty as scheduled.
- Side-stands fully stocked with equipment.
- All side-work complete.
- Coffee, and roll warming equipment functioning.
- Insure station rotation in seating.
- Assist in seating or service of guests as necessary.
- Coordinate all functions in dining room during service.
- Monitor productivity of service, kitchen and stewarding staff.
- To monitor and critique the quality and consistency of the food product.
- Special boards and/or descriptions posted accurately.
- Continuously check food quality and presentation coming from kitchen.
- Maintain food displays during service.
- Monitor guest satisfaction and comments regarding food.
- To be familiar with clients so that there is constant recognition of all repeat guests.
- Reservations reviewed on a daily basis.
- Reservations checked against the VIP list from the front desk.
- All special attention details handled properly.
- To maintain the physical atmosphere and cleanliness of the outlets.
- Staff’s uniform and appearance meet specifications.
- Tabletops set to specifications.
- All menus inspected daily by hostess.
- During service, constantly inspect tabletops, side-stations and tray stands.
- All equipment in good condition and clean.
- All work areas maintained neat, orderly and clean.
- All lights and music adjusted appropriately for each meal period.
- To contribute to the profitability of the restaurant through cost control effectiveness.
- Administrative responsibilities:
- Monthly budget
- Monthly volume forecast
- Weekly volume forecast
- Weekly schedule
- Staffing requirements
- Weekly payroll forecast
- Payroll computation
- Bar controls and procedures
- Beverage cost
- Beverage requisitioning
- Food requisitioning
- Assist in end-of-month inventory
- Bar and dining room security
Qualifications
- Must have a minimum 2-years manager/supervisory experience.
- Individual must be able to work in fast pace environment and multitask.
- Proven effective leader and ability to delegate.
- Able to train, develop and lead a team to success.
- Must possess excellent written and verbal communication skills as well as organizational skills.
- Must be able to work a flexible schedule to include weekends and holidays.
- Must have or be able to obtain current Cobb County Alcohol Permit.
- Must be able to manage and meet deadlines.
- Must have or be able to obtain ServSafe Food Manager Certification.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
