What are the responsibilities and job description for the Assistant Restaurant Manager | Ice House position at Omni Hotels & Resorts?
Overview
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is seeking a passionate Assistant Restaurant Manager | The Ice House to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.
Ice House is a Frisco beer garden featuring smokehouse barbeque, burgers, and high energy food that is meant to be shared. It’s an indoor/outdoor bar with hitting bays and Texas sized frozen drinks and ice-cold draft beers.
The Assistant Manager will provide proper training and supervision of all associates in the department. He/She will ensure prompt, courteous service and the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.
Responsibilities
- To consistently ensure the maximum guest satisfaction while dining in the restaurant.
- Pre-meal meeting conducted with service staff on a daily basis.
- Supervision of floor during operation.
- Ensure that service personnel follow service protocol including steps of service.
- Handle all complaints to the guests' satisfaction.
- Make the staff weekly schedule.
- Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
- Ensure the side-stations are fully stocked with equipment.
- Making sure the beverage machines are functioning properly.
- Ensure station rotation in seating.
- Assist in seating or service of guests as necessary.
- Monitor productivity of service staff.
- Monitor the quality and consistency of the food product.
- Making sure special boards and/or descriptions posted accurately.
- To be familiar with clients so that there is constant recognition of all repeat guests.
- Review reservations on a daily basis and check against the VIP list from the front desk.
- All special attention details handled properly.
- Maintain the physical atmosphere and cleanliness of the restaurant.
- Ensure the staff’s uniforms and appearances meet specifications.
- Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
- Make sure all equipment in good condition and clean.
- All lights and music adjusted appropriately for each meal period.
- Constantly perform positive up-selling techniques with service staff.
- Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
- Know and adhere to all company policies and procedures.
- Know emergency procedures and work to prevent accidents.
- Be familiar with and enforce all policies related to liquor liability laws.
- Perform any and all other duties assigned and/or required by management.
Qualifications
- Previous Restaurant Manager Experience required
- Flexible schedule including evenings, weekends, and holidays
- Understanding of financial statements and labor productivity
- Must have unexpired Food Handlers and TABC – or obtain upon hire.
- Must be able to stand and walk for an extended period of time or for an entire shift.
- Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
- Working in interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.
- Exposure to various cleaning chemicals.
- Exposure to food items and beverages.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
