What are the responsibilities and job description for the Bellman position at Omni Hotels & Resorts?
Location
Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.
Job Description
To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.
Responsibilities
Essential Functions:
- To assist in the transport and storage of guests’ luggage
- To properly “log” all trips originating from the “Bell Stand.”
- Knowledge about daily events happening within each hotel.
- Responsible for a clean and “smart” appearance of uniforms.
- Knowledgeable about all hotel amenities.
- Responsible for the cleanliness and upkeep of the front drive and lobby area.
- Interact with every guest using Omni Standards.
- Fully understand and implement “Moments of Service”.
- Call taxi for guests as needed.
- Direct guests to the Front Desk.
- Inform leaders of any challenges in the process.
- Accept other special duties as required by management.
Tools and Equipment:
- Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine
- Bell Stand and Bell-Carts
Working Environment:
- Interior and on occasion exterior of hotel with exposure to weather conditions.
Qualifications
Hotel Specific Essential Functions:
- Ensure cleanliness of bell closets and bell carts.
- Answer phones using the proper “Moments of Service” scenario.
- Follows proper gratuity procedures.
- Maintains proper posting/lobby positions.
