Concierge

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

The role of the Concierge is to provide assistance and services for guests in order to ensure memorable experiences.

Responsibilities

• Provide a warm and genuine welcome to guests by creating a positive first impression and setting the tone for the guest’s journey.
• Offer personal assistance by assisting guests with reservations, booking activities, arranging transportation and providing recommendations for local attractions, dining, and entertainment options promoting on-site outlets first.
• Develop and maintain relationships with local vendors while ensuring access to exclusive experiences and offering tailored recommendations to meet guests' preferences.
• Coordinate and facilitate special requests, such as arranging surprise celebrations, organizing private tours, or obtaining hard-to-get event tickets.
• Respond to guests' inquiries promptly and accurately; striving to exceed their expectations in every interaction.
• Maintain up-to-date knowledge of hotel facilities, services, and promotions, and effectively communicating this information to guests and associates.
• Coordinate with various hotel departments to ensure that guest requests and preferences are fulfilled promptly and accurately.
• Collaborate with the Guest Services and Front Office teams to enhance the guest journey; ensuring smooth processes and offering personalized amenities and surprises.
• Accurately update the Opera PMS system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information.
• Utilize Alice to input amenities and communicate via SMS to guests, and Synergy to report guest requests and work requests for engineering.
• Respond to and resolve guest complaints or concerns while escalating issues to the MOD if necessary and following up to ensure complete guest satisfaction.
• Handle any special requests or arrangements, such as arranging floral deliveries, special occasion celebrations, or personalized amenities for VIPs.
• Work with the Loyalty Ambassador to maintain a comprehensive database of guest preferences in Opera; ensuring that individualized service is provided during each visit and fostering a sense of loyalty from guests.
• Stay updated on the latest local events, attractions, and happenings, facilitating access to desirable tickets and planning as requested by guests.
• Maintain impeccable appearance and ensure service culture aligns with our brand in accordance with the Power of Engagement.

Qualifications

• Previous hotel experience highly preferred.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Ability to sit for prolonged periods of time.
• Must be able to work a flexible schedule to include holidays and weekends.
• Ability to clearly communicate (verbal and written) in English with guests, associates and vendors.
•  Strong Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.