Conference Services Manager

Overview

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is now searching for a Conference Services Manager to join their team! The goal of the Conference Services Manager is to discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a conference/meeting resume. This is accomplished by coordinating all aspects of conferences as assigned by the Director of Sales & Marketing to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.

In the heart of the bustling Seaport District, the Omni Boston Hotel at the Seaport is your gateway to the charming and the ever-evolving city. The AAA Four Diamond-rated hotel is conveniently located near South Station, the harbor, the Boston Convention and Exhibition Center, and is less than three miles from Logan International Airport (BOS). Our Boston hotel is complete with 1,054 well-appointed and stylish guest rooms boasting floor-to-ceiling windows of unrivaled city and harbor views. With over 100,000 square-feet of flexible function space, our hotel is an ideal venue for meetings and conferences of all sizes. The hotel features a year round heated rooftop pool and hot tub, six distinct dining experiences, a state-of-the-art fitness center, and a luxe day spa. A stay at Omni Boston Hotel at the Seaport elevates your Boston vacation with warmth, personalized service, and unforgettable experiences.

Location: Boston, MA (on-site, not remote)

Responsibilities

• Prepare resumes for groups ten (10) days prior to group arrival and review all details in weekly Staff Meeting.
• Adhere to the Catering and Conference Services Department’s standard operating procedures.
• Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
• Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced in accordance with hotel standards.
• Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Participate in all regular and operational meetings as required.

Qualifications

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
• Must have a minimum of 3-5 years experience in  conference services, preferably as manager at a large convention hotel
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
• Experience in citywide conferences required
• Luxury or upper-upscale experience preferred
• Exceptional attention to detail and ability to handle very large, complex, multifaceted conventions
• Excellent written and verbal communication abilities
• CMP or similar industry designation preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages