Director of Catering and Convention Services

Overview

Las Colinas Hotel

  Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

  Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

Oversee the Convention Services and Catering Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Responsibilities

Overall Strategy: 

• Successfully, innovatively, and timely implement the strategic initiatives and monitor for best-in-class results set forth by Omni Hotels and Resorts and the Executive Committee at Omni Las Colinas
• Drive innovation, creativity and create high-impact event experiences in partnership with the banquets team and culinary team
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Actively support the sales process, both Group and Catering.
• Responsible for monthly banquets and catering forecasting.
• Responsible for yearly budget building, implementation and achieving goals.

Leadership: 

• Oversee, lead and guide a team consisting of catering and convention services. 
• Provide overall leadership and direction in all Events matters.
• Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
• Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Participate or represent in industry social/meeting/events professional associations
• Motivate and provide a work environment in which team members are productive
• Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
• Listen and respond to team members needs while having an open-door policy
• Manage group and interpersonal conflict effectively
• Create and maintain a good working relationship with fellow department heads and Executive Committee members.

Essential Job Functions: 

• Responsible for planning, evaluating, organizing, and directing the activities of the team. 
• Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
• Responsible for taking on group business and/or catering events when in season to support the team and operation from start to finish.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the departments.
• Participates in the final interview process and is responsible for hiring all departmental personnel.
• Ensures that all procedures, policies, and guidelines, as established by Omni Hotels and Resorts, are being followed by department personnel.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Attends weekly meetings when assigned by the GM and/or DOSM.
• Approve all catering contracts and all group meeting space prior to being sent to the client.
• Ensures that all file turnover requirements (from Sales to Conference Services) are fulfilled.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Ensure catering sales meet budgeted levels and quarterly production goals.
• Set yearly catering goals with DOSM.
• Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
• Has a high-level working knowledge of Food & Beverage product offerings.
• Assist managers with high demand times which includes nights and weekends and support them and the operation in the success of their events.

Qualifications

• Must have Associate’s degree or higher 
• Prefer minimum of 2-3 years as a Director/Assistant Director level or similar role in a 4-diamond Convention Hotel a plus 
• Able to work flexible schedule and holidays.
• Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed.
• Must have proven selling, negotiating and presentation skills.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
• The ability to delegate, effectively train and coach.
• Able to collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.