Director of Housekeeping - Hotel

Overview

New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Job Description

To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments. To maintain impeccable levels of cleanliness and upkeep resulting in exceptional service scores. To ensure cost controls are in place. To support a positive, safe and team spirited work environment for all associates.

Responsibilities

• Maintains standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
• To effectively monitor the preventative Maintenance program throughout the hotel.
• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
• To maintain Housekeeping turnover to an acceptable level.
• To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Close coordination and communication with other internal departments.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.Monitor guest’s complaints accordingly and take corrective action when necessary.Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.Assist with budget process as required by the Hotel Manager.Develop master cleaning schedules and administer accordingly.Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.Maintain accurate payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are on line.
• Attend hotel meetings

Qualifications

Minimum 2 years experience as an Executive Housekeeper or Director / Department head in the Rooms Division

Graduated / completed Omni Housekeeping Director SDDP will be considered along with years of Housekeeping management experience

Degree preferably in a related course of study

Bi-Lingual SP ENG preferred

Excellent technical skills

Experienced in hotel PMS systems such as Opera

Experienced in maintaining and controling all supplies and inventory levels / PARS for the Housekeeping and Laundry departments

Ensure all OSHS, SDS and safety requirements are inplace daily

Excellent training, mentoring & leadership skills 

Diversified leader iwith a hands on, lead by example participative management style

End of Job Description