What are the responsibilities and job description for the Director of Rooms position at Omni Hotels & Resorts?
Overview
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
To be directly responsible for the performance of the Room Division which covers Front Desk, Housekeeping, Reservations, PBX, Laundry (outsourced) and Guest Services operation.
Responsibilities
Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations along 4/5 star guidelines
Insuring the quality and productivity of housekeeping, laundry (outsourced), functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
Excellence in appearance of all areas throughout the hotel
Producing constant improvement in guest experience satisfaction metrics
Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
Participation in weekly forecasting and scheduling activities
Providing assistance in developing the annual hotel budget
Preparation of action plans as directed by management
Daily reviews of operating outcomes (including corrective action if required)
Maintaining high visibility with associates and guests
Qualifications
- Bachelor's degree or foreign equivalency required.
- Must have previous experience in all aspects of the Rooms Division in a luxury resort for a period of five or more years.
- Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
- Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
- Excellent verbal and written communication skills required.
- Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
- Must be detail-oriented and organized.
- Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
- Must be highly service-oriented.
