Director of Rooms

Overview

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol. Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description

The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention.

Omni Benefits Include

• Free Donwtown Assigned Cage Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities

• Provide visionary leadership to the Rooms Division—including Front Office, Housekeeping, Guest Services, Loss Prevention, Concierge, Laundry and outsourced valet teams—ensuring exceptional service delivery across all touchpoints.
• Serve as a key member of the Executive Committee, collaborating closely with Sales, Food & Beverage, Engineering, Associate Services and Finance to deliver seamless luxury experiences.
• Monitor daily operations to ensure standards are met in cleanliness, guest interaction, and service efficiency.
• Champion Omni’s Power of Engagement service philosophy by fostering a culture of genuine hospitality, associate recognition, and accountability.
• Excellence in appearance of all areas throughout the hotel.
• Drive performance through detailed financial oversight of Rooms Division expenses, labor productivity, and revenue forecasting.
• Producing constant improvement in guest and associate experience satisfaction metrics.
• Partner with Talent Acquisition and HR to recruit, onboard, train, and retain top-tier associates who embody Omni’s core values.
• Lead departmental meetings and one-on-one coaching conversations that support associate development and succession planning.
• Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings.
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems.
• Participation in weekly forecasting and scheduling activities.
• Providing assistance in developing the annual hotel budget.
• Preparation of action plans as directed by management.
• Analyze guest feedback and implement action plans to enhance satisfaction and loyalty, including oversight of Medallia responses and guest recovery.
• Maintaining high visibility with associates and guests.
• Conducts daily review of Rooms Division hotel operations with Department Heads.
• Attends hotel operational meetings, room’s departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over coming year.

Qualifications

•  Bachelor's degree or foreign equivalency preferred.
• Must have previous experience in all aspects of the Rooms Division in a 4 - diamond property of similar size and quality for a period of two or more years.
• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
• Excellent verbal and written communication skills required.
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
• Must be detail-oriented and organized.
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
• Must be highly service-oriented.