What are the responsibilities and job description for the Four Brothers | Outlet Manager position at Omni Hotels & Resorts?
Overview
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
Responsible for the overseeing F&B Outlets at Omni La Mansión. The main job for this position will be training, mentoring, interviewing and hiring the right talent to support an outstanding Food and Beverage Operation according to corporate standards of product and service.
Responsibilities
- Monitor dining room for seating availability, service, safety, cleanliness and well being of restaurant guests.
- Must maintain full familiarity with menus and knowledge of beverage offerings.
- Ensure all staff has completed side work checklists for dining room.
- Overall management of the outlet, room service, mini bar and rooftop cafe.
- Spot check liquor pars and order daily supplies.
- Hold pre-shift meetings.
- Follow up on established training steps.
- Handle guest comments and complaints and ensure member and guest satisfaction.
- Communicate with guests and receive feedback.
- Stay on the floor during peak hours.
- Observe, teach and correct staff’s service in a professional manner.
- Examine food preparation and beverage presentation.
- Responsible for scheduling, completing weekly payroll, and forecasting.
- Participate in interviewing/recruiting new employees.
- Prepare maintenance requests and follow-up.
- Monitor food and liquor requisitions and food waste.
- Check bar controls, shot glass use, red lining, and bottles totally empty daily.
- Approve paid time off requests.
- Responsible for performance management for staff, including monitoring attendance, conducting annual reviews, facilitating department meetings, disciplinary actions.
- Maintain work email and responses.
- Maintain knowledge of the property and events.
- Conduct monthly department and OST meetings.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Participate in company required trainings.
- Champion and drive the Omni/Power of One culture.
Qualifications
- Must have and maintain current Serv Safe Food Managers Exam and TABC certifications.
- 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred.
- Minimum of 4 years experience in the hospitality industry.
- Micros knowledge
- Ability to make quick decisions in high stress situations
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
- Must be able to work in a fast paced environment and multi task.
- Prior serving and cash handling experience preferred.
- Must be able to work flexible shift including nights, weekends, and holidays.
- Collaborate with culinary team in creative in food presentations, specials and promotions.
- Familiarity with food and beverage cost controls.
- Flexible schedule including evenings, weekends, and holidays.
- Understanding previous culinary training or experience with Menu Design.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
