What are the responsibilities and job description for the Front Desk Supervisor position at Omni Hotels & Resorts?
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The main purpose of the Front Office Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Front Office Supervisor also needs to be familiar with the A.M. and P.M. checklist.
Responsibilities
Essential Functions:
- To be thoroughly acquainted with all check-in policies and procedures.
- To be thoroughly acquainted with all check-out policies and procedures.
- To be familiar with guest scenarios.
- To be familiar with all technical equipment related to the Front Desk.
- To be familiar with all hotel facilities.
- To be familiar with general organization set-up.
- To be familiar with the inter-relationship between the different departments.
- Must be able to train new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.
Hotel Specific Essential Functions:
- To be acquainted with different operating systems including Opera, Resort Suite and Synergy
- To be able to control room inventory to flex the capacity during peaks and downturns in business
- To be able to distribute information to the appropriate staff related to groups or catered functions
- To be familiar with guest service and transportation operations while working as the Manager on Duty
Tools and Equipment:
- Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine
Working Environment:
- Interior and on occasion exterior of hotel with exposure to weather conditions.
