What are the responsibilities and job description for the Front Office Manager position at Omni Hotels & Resorts?
Location
Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description
The purpose of the Front Office Manager is to oversee all areas of operation relating to the guest experience for Reservations, Front Desk, and Ideal Services.
Our team members enjoy a wealth of benefits and perks, including:
- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
- Complementary Golf, Skiing and Riding.
- Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
- Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.
Join us and thrive in an environment where your well-being is valued and supported.
Responsibilities
- Maintain standards of guest services and a consistent guest experience as documented by JD Power, Medallia and AAA ratings.
- To ensure that the Front Desk and Reservations departments operate at peak efficiency to give a maximum utilization of guest-room availability in attaining high occupancies and with minimum overbooking. To ensure the accuracy of the Front Desk, Reservations, PBX records with direct and open lines of communications to other departments within the hotel.
- Through proper Front Office rooms merchandising procedures, to ensure management of the rate structure, via Reservations and Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue.
- To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levels of bad checks and bad debts.
- To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with OHC budgets and monthly updates.
- To maintain open and clear communication with all internal departments.
- Takes a lead role in marketing efforts to include Select Guest, ESP, Weekend Packages, and Omni Club.
- To ensure accurate occupancy forecasting.
- In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
- Ensure maximum cooperation between the Hotel Front Office, the Bretton Arms Front Office and the non-branded properties.
- Maintain an efficient means of transportation for guests between the different venues on property.
- Provide proper support and guidance for the Activities Concierge Desk.
Qualifications
- At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
- Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
- Must have excellent organizational, supervisory, customer service skills.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
- Must have a 4 diamond presentation.
Omni Hotels & Resorts is an Equal Opportunity Employer.
