What are the responsibilities and job description for the Front Office Supervisor position at Omni Hotels & Resorts?
Location
Montelucia Resort and Spa
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
Job Description
The Front Office Supervisor will work as an integral part of the rooms division to create a 4-diamond guest experience from guest arrival through departure. Our ideal candidate possesses a passion for leading a dynamic team of associates and providing exemplary moments of service to each guest.
Responsibilities
- Assists the Front Office Management team in supporting the front office operation and supervising of associates daily.
- Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment.
- Block rooms according to guest preferences and drive revenue through engaging associates with upselling program.
- Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
- Communicates any needs or concerns within the hotel with the appropriate departments.
- Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates.
- Ensures compliance with all Front Office policies, standards, and procedures.
- Supports the training and development of the front office associates and ensure quality audits are taking place daily.
- Follow all Loss Prevention procedures regarding guest property, safety, and security. Reporting any concerns to department managers or loss prevention in a timely manner.
- Responsible for Manager on Duty coverage as needed.
Qualifications
- High School graduate or equivalent.
- Prior Rooms Supervisory experience preferred.
- Must be able to work a flexible schedule including weekends, nights, and holidays.
- Previous resort experience preferred.
- Must be 21 years of age or older.
- General computer proficiency and the ability to learn hotel computer programs, Microsoft Word & Excel.
- Excellent communication skills.
- Customer service oriented, ability to multi-task, detail oriented and excellent organizational skills needed.
- Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles.
- Must be able to stand for long periods of time. Must have a valid driver’s license and an excellent driving record.
*This position is a full-time, on-site position with no work from home flexibility.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
