Group Sales Manager

Overview

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

To fully develop the Group Market in specified segments both with the emphasis on filling in gap times and maximizing revenue in peak times. To concentrate on the solicitation of a profitable new business, and to maintain current clients. To merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. To achieve monthly room night goals, develop and implement sales action plans, maintain positive interdepartmental communications and to complete special projects as assigned by the Director of Sales and Marketing

Responsibilities

• Achieve monthly room night and revenue booking goals.
• Solicit accounts within the assigned market segment utilizing OSCAR.
• Prospect and develop new accounts in line with the hotel's stated Mission Statement.
• Maintain aggressive weekly telephone, site inspection and personal call goals.
• Use all prospective sources available.
• Follow up promptly on leads generated by the National Sales offices, Convention and Visitors Bureau and other Omni Hotels within 24 hours.
• Active involvement in industry associations and trade shows.
• Achieve budgeted room nights, rate and revenues.
• Must be knowledgeable of the subtleties inherent in the assigned market segment and of the role it plays in maintaining the profitability of the hotel.
• Participate in the development of direct mail and all promotions related to the market segment needs.
• Must be current with all market related publications to stay on top of all industry trends and uncover any potential leads.
• Monitor Reader Boards of competition for potential sources of new group business.
• Is fully aware of all corporate sponsored promotions.
• Assist in the development and implementation of the Sales Action Plan (Smart Action Plans).
• Submit required sales reports on a timely basis.
• Maintain all accounts with current trace dates, accurate histories and all relevant information regarding booking activity.
• Participate in the ongoing forecasting process.
• Responsible for abiding by all sales office procedures and systems.
• Participate in weekly sales meetings.
• Promote a high-quality company image by demonstrating professionalism to both clients and colleagues.
• Recommend improvement of facilities and services as needed

Qualifications

• Bachelor's degree in business, communications, or hotel management preferred.
• 2 years of related experience in group sales work in an upscale or luxury full-service hotel setting is required.
• Must have experience in "cold call" solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations.
• Have working knowledge of all departments, the hotel, and its amenities.
• Submit SMART Plans & Development Goals, and Marketplace Action Plans yearly.
• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills – while working in a fast-paced environment.
• Ability to multi-task while working on multiple future groups