Host / Greeter

Location

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

This vital role will work closely with the Food & Beverage Manager and Food & Beverage Leaders to professionally greet & assist guests, resulting in high levels of guest satisfaction. This highly motivated individual will ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards

Responsibilities

• Greet guests when entering the restaurant with a pleasant smile and superior customer service
• Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest
• Answer phone and record reservations for large parties
• Control high volume outside of restaurant
• Monitor dining rooms for seating availability, service, safety and well being of guests
• Assist servers when needed
• Thank every guest upon departure, invite them to return, and wish them a fond farewell
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Qualifications

• Minimum 1 year experience as host in similar dining atmosphere or other relevant F&B experience 
• Open Table knowledge preferred.
• Ability to clearly and pleasantly communicate in English with guests, management and co-workers, with the ability to answer guest questions and describe menu items.
• Developed customer service skills with refined phone etiquette.
• Professional appearance, high energy and the ability to naturally engage with guests.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
• Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Requires frequent bending, reaching overhead and twisting.
• Stand or walk for an extended period or for an entire work shift. 
• Must be able to work a variety of shifts, including  morning, afternoons and evenings, both Saturday and Sundays and holidays.
• Current TIPs Alcohol and ServSafe Food Handlers Certifications are required before your first shift.