What are the responsibilities and job description for the Host/Hostess position at Omni Hotels & Resorts?
Location
Houston Hotel
Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.
The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.
Job Description
To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants.
Responsibilities
- Answering phone correctly and politely
- Takes reservations as needed and enter into Open Table correctly according to training guidelines
- Greeting guests and seat guests
- Keep host stand clean and organized
- Control heavy volume at Restaurant entrance
- Knowledge of hotel property
- Inform the guest about daily features and menu items
- Knowledge of Bobs concept and menu
- Attend to and anticipate guest’s needs
- Familiarization with menu and know how to properly take to go orders as needed
- Follow server rotation, seating and informing servers with chits correctly
- Inform manager of all potential issues or complaints immediately
- Provide nightly guest tracking to manager prior to leaving
Qualifications
- Previous experience as a bartender in a hotel, restaurant, or similar establishment preferred.
- Excellent customer service skills with the ability to engage and interact with diverse clientele.
- Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
- Ability to stand for extended periods and lift up to 25 pounds.
- Stock the public lobby and restaurant coolers.
- Attention to detail and cleanliness.
- Flexible schedule, including weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
