What are the responsibilities and job description for the Lounge Cocktail Server | On-Call position at Omni Hotels & Resorts?
Location
Charlotte Hotel
The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.
Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.
Job Description
Responsible for providing and maintaining high quality service standards in the TRADE Lounge and Lobby areas and providing unique, memorable experiences for our guests.
Responsibilities
- Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
- Provide unique, authentic and memorable experiences for all dining guests.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Be thoroughly familiar with responsibilities of TRADE lounge cocktail servers.
- Be thoroughly familiar with F&B menus and available promotions and options.
- Basic knowledge of mixology cocktails, wine and spirits
- Strong salesperson and team player
- Station set-up and break-down and side-work.
- Perform any other duties as assigned by Outlets Management.
- Have knowledge of fine dining service.
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Qualifications
- Prior serving experience is required; hospitality food & beverage or fine dining experience is preferred.
- Must have strong customer service and communication skills
- Maintain a professional business appearance, attitude, and performance
- Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Exposure to cleaning chemicals and food/beverage items.
- Must be able to work flexible shifts including weekends and holidays.
- Must have a valid alcohol training certification (RASP/TIPS).
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
