Omni Care Intern Summer 2025 - Guest Relations Officer

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

This Omni Care Intern position’s focus will be on guest satisfaction through supporting our loyalty program, Medallia, social media and guest recovery. The Guest Relations Ambassador serves as an advocate and creates memorable relationships with our guests. You are the point of contact for all Select Guests, VIPs and guests who may have had a disappointing experience ensuring that all their needs are met with the highest level of service, always keeping in mind the Power of One.

Responsibilities

• Develop proactive professional relationships with Select Guests, VIPs and disappointed clientele acting as a resource and point of contact for these guests
• Be knowledgeable about all Rooms Division standard operating procedures
• Respond to guest relations issues on a timely basis
• Follow up with guests during their stay to ensure effectiveness of recovery efforts
• Respond to all social media guest comments - Google, Trip Advisor, etc
• Attend to and anticipate guest’s needs.
• Attend weekly Omni Care Internship trainings and enrichment seminars through the Summer season

This job description is not intended to be and should not be construed as an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, La Costa Resort and Spa Management reserves the right to modify, add or remove duties and to assign other duties as necessary.

Qualifications

• Extensive customer service experience with an emphasis on hotel operations and guest services is preferred
• Hotel Front Desk experience preferred
• Must have excellent professional communication skills in English; both verbally and in writing via e-mail, by telephone and in person
• Knowledge of computers is essential
• Be an empathetic problem solver with excellent relationship building skills
• Willingness to learn and take on different projects
• Ability to adapt to changing environments
• Must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee frequently is required to talk or hear.  The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Pay Rate: $24.90/hr

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are

available using the following links: EEOC is the Law Poster and the following link is the

 OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels &

Resorts and need special assistance to apply for a posted position,

please send an email to applicationassistance@omnihotels.com.

Salary : $25