Operations Training Manager | Full-Time

Overview

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

Ensures Omni culture and operational standards are maintained through training and development for all Operations departments

Responsibilities

• Drives Omni values and philosophies through all associate training, events and activities.  Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars.
• Ensures all associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
• Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training. 
• Conducts leadership development programs
• Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
•  Working with the Senior Training Manager and Operations leaders,  designs and implements programs to increase guest satisfaction and associates job skills
• Measures the effectiveness of training to ensure goals are met and a return on investment.
• Actively promotes and informs associates about all training opportunities and associate activities.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Maintains training records and ensures full participation and compliance
• Actively participates in strategic planning and flawless execution of departmental initiatives
• Is an internal "PR Agent" for Operations, creates motivating, timely and effective communications that inform and engage associates while  recognizing their accomplishments
• Coordinates and facilitates associate activities and events       
• Responsible for administrative duties relative to the above accountabilities.

Qualifications

• Education:

• Minimum two year degree from an accredited university in a related major or equivalent experience.
• Training Certification a strong plus

• Experience

• 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort
• Strong platform skills, as well as excellent written and oral communication skills
• Excellent computer skills including Xcel, Power Point, Word and other programs.
• Broad understanding of the hotel operations, systems and procedures

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.