Operations Training Manager

Overview

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Job Description

This position will implement trainings for the Rooms and F&B Division to improve consistency and service standards. The trainings will focus on Soft Skill training, Coyle Audit situational training, and Moments of Service. This position will conduct (Monthly training session) to the FB/Rooms division team together, to create a synergy between the two divisions.

Reports to: Director of Rooms & Director of Food & Beverage

Responsibilities

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• Team Leadership, Management, and Accountability.
• Onboarding of all new associates to the Rooms/FB Operational team(s).
• Foster a culture of compliance in Rooms/F&B operations departments to service training:
• Moments of Service Audits
• Coyle Audits
• Food and Beverage Service Standards
• Rooms Division Service standards
• Ensure compliance with OSC training requirements
• Final evaluation of associates to ensure all touch points are adhere to
• Utilize Medallia feedback and measure effectiveness of training
• Assess trainers in departments to ensure proper standards are followed
• Deploy training methods both in service, procedural, and revenue retention
• Good working knowledge of brand standards in Rooms and Food & Beverage
• Possess the ability to research, develop and present training content to associates
• Ensure Food Handler, TABC, OSHA annual training and other trainings are completed

Qualifications

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• Must be able to work in a fast-paced environment
• Operational experience required (Rooms and or Food and Beverage)
• Self-starter, highly motivated, and enjoys working with people
• Ability to manage multiple projects at the same time
• Must be able to stand and walk for an extended period or for an entire shift
• Must have the ability to work flexible shifts, including a minimum of 60% nights.
• Weekends, and holidays based on business demands.
• Previous supervisor experience a plus or training experience
• The ability to lift/carry/push/pull up to 25 pounds
• Excellent verbal and written communication/presenting skills
• Ability to write reports, manuals, and presentations

Pay: $70K Salary The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Salary : $70,000