Reservations Supervisor

Location

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

Assist Revenue Manager in maximizing all potential Room Revenue opportunities for the hotel through management and maintenance of the Hotel’s Group and Transient room inventory, and for Supervising the day to day activities and duties of all areas of the Reservations department.      

Responsibilities

• Maintain positive guest relations at all times.
• Know and understand Opera PMS / ORS , reservations and group housing systems , Rooming List and Block Management , Third Party Housing Company Systems, and Hotel Operations.
• Know and understand accounting procedures as pertains to the Reservations department and ensure SOP’s are followed.
• In the absence of Reservations Manager, ensure that group reservation coordinators maintain/manage group blocks in a timely and accurate manner.
• Make / Change / Cancel reservations.
• Liaise with Sales Team and Convention Services in coordinating group bookings.
• File Reservations and back-up material.
• Process confirmations as needed.
• Enter/maintain Group blocks in the PMS systems.
• Process all Group Turnovers and ensure accuracy to the contract in hotel reservation and sales systems
• Maintenance of group blocks to release room types not required as rooms pickup.
• Upkeep and maintenance of complete detailed group files for all documentation regarding the group resumes.
• Verify the VIP, ETA, billing, arrival and departure sates, room types based upon group resumes.
• Ensure group blocks, group rooming lists, billing and cut off dates are maintained.
• Process Rooming Lists accurately and in a timely manner.
• Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s.
• Pre Block all groups needs for Luxury suites and suite connectors
• Ensure all reservations received via regular mail, fax, or email are entered into the PMS accurately and in a timely manner.
• Process and research travel agency commissions as needed.
• Process Internet and FIT bookings as needed.
• Follow all Omni credit policies.
• Control suite inventory and specialty rooms according to suite request policy.
• Monitor group pick up and advise RM if group should be re-forecasted.
• Report to the RM any changes in group pick up that would effect selling strategies.
• Adhere to the selling strategies set by the RM.
• Maintain group files according to group check list i.e. history, addendums, current contract, suites blocked, VIP’s identified, etc.
• Keep current knowledge of all packages and special promotions going on.
• Complete Training for new and current associates.
• Attend Pre-CON, Resume and Group Pick meetings.
• Attend department meetings and other required company trainings.
• Assist the Transient Reservations Coordinator and assume duties as necessary
• Ensure all Deposits are collected from groups
• Sign off on reservation associate daily journals
• Assume Rooms Controller duties as is necessary for the efficient operation of the hotel
• Ensure all arrival reports are reviewed for accuracy and special requests
• Ensure hotel inventory is consistently balanced at the direction of Revenue Management

Qualifications

• 1 year of hotel experience is required: front office, sales, and/or reservations. Management/Supervisory experience is also required.
• Appropriate professional appearance and demeanor.
• Comprehension of technical application of reservations system.
• Demonstrates self-confidence, energy and enthusiasm.

Must be able to perform the functions above, have excellent communication and guest services skills, be comfortable with computer systems and multi-line phones, and have team leadership skills.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.