What are the responsibilities and job description for the Retail Supervisor position at Omni Hotels & Resorts?
Location
Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.
Job Description
This position is responsible for ensuring proper training and supervision of all personnel. The supervisor is to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures.
Responsibilities
- Responsible for supervising and coordinating all functions of the gift shop, including inventory, ordering & re-stocking.
- Knowledge of P.O.S system.
- Training, supervising, and scheduling of all gift shop staff.
- Speak with guests in a friendly, warm manner, making them feel welcome.
- Assist Manager in monthly inventory.
- Adhere to all policies regarding employee purchases.
- Adhere to all policies regarding merchandise security.
- Follow proper procedure for payment of goods sold.
- Follow all Omni standards & regulations to encourage safe and efficient hotel operations.
- Assist manager in completing MOS audits monthly.
- Adhere to all Omni Hotels & Resorts policies and procedures.
- Other duties as assigned by management.
Qualifications
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- Must have two or more years of supervisory experience in a similar, high quality retail establishment.
- General knowledge of Microsoft Word, Excel, and PowerPoint.
- Must be able to work a variety of shifts, including mornings, evenings, weekends, and holidays.
- Must have experience in budget control, inventory, training, problem resolution, decision making and multi-tasking.
- Must have the ability to train others.
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
- Must be of age to sell liquor.
- Must be STAR Certified.
- Must be Food Handler Certified.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
