What are the responsibilities and job description for the Retail Supervisor position at Omni Hotels & Resorts?
Location
Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.
The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!
Job Description
The Retail Supervisor is responsible for assisting in the day to day operations of all retail outlets. This includes but is not limited to maintaining store and merchandising standards, overseeing sales associates, insuring quality customer service, providing inventory control and meeting /exceeding revenue targets.
Responsibilities
- Display effectively, communicate and hold all retail associates accountable for The Triology.
- Assist with insuring all audit requirements are met on a daily basis.
- Participate in all monthly inventories to audit standards.
- Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.
- Assist with the monthly mark down plans.
- Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness.
- Assist with the interviewing and hiring of retail associates as needed based on business levels.
- Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.
- Assist with training for retail associates in sales procedures and customer service.
- Assist with insuring all new hires are trained to standard as well as all 30/60/90 day checklists are completed as required.
- Assist with insuring all Moments of Service checklists are completed monthly and documented.
- Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.
*Eligble for Retail Incentive
Qualifications
- Supervisory experience of a minimum 6 months overseeing three or more associates is preferred.
- Customer service experience of 6 months or more is preferred.
The resort functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize that fact and be aware that, at times, it may be necessary to move an employee from their accustomed shift as business demands.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
