Rooms Controller|Full Time

Location

Corpus Christi Hotel

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.

The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.

Job Description

The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory and act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms.

Responsibilities

• Blocks and pre-register all arriving guests and prepare key packets.
• Oversees room inventory and ensure proper blocking strategies are in place while working with Sales Department.
• Oversees execution of Pre-Registration procedures.
• Receives and responds in-house reservations inquiries.
• Reviews resumes for group blocking.
• Attends Revenue Management meetings.
• Assists with development of FD sold out night strategies.
• Checks the Front Office cancellation e-mail on an hourly/daily basis.
• Develops proactive personal relationships with Omni Select Guest Members while acting as an advocate and point of contact for all Select Guests for any hotel and program questions.
• Performs Loyalty Ambassador duties as needed throughout the week.
• Understands Select Guest Program and VIP procedures.
• Assists with Loyalty Program training with other Front Office and Hotel associates.
• Assists with promoting the Select Guest Program.
• Approaches all encounters with guests and employees in a friendly, service oriented manner.
• Maintains regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintains inter-relationship between the different departments.
• Understands and follows Housekeeping, Front Office, and Reservation’s department’s policies and procedures.
• Maintains high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Reviews PMS inventory and house count for availability and rates.
• Maintains market special guest programs.
• Trains new associates on related duties as needed.
• Complies at all times with Omni Standards and regulations to encourage safe and efficient hotel operations.
• Performs other duties as required.

Qualifications

• Must have full knowledge of the status of every guest room in the hotel.
• Must have excellent communication skills - verbal and written.
• Must have excellent organizational skills.
• Must have excellent customer services skills
• Must be able to troubleshoot potential problem areas according to information found in data.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be familiar with all hotel facilities, local attractions, and businesses.
• Front Desk and/or Reservations experience in a hotel environment highly preferred.
• Ability to work nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.