Spa Front Desk | PT

Location

Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

The Spa Front Desk assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa. Given the integral nature of the position, the spa concierge demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

Responsibilities

• To work as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services to each and every guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
• Maintain proper retail inventory levels according to par.
• Assist Spa Attendants, when needed, to ensure all treatment rooms, locker rooms, relaxation lounge and reception area are clean, stocked and presentable at all times.
• Perform various duties to assist staff and management, as requested.

Qualifications

• Minimum 6 months’ guest service experience required, preferably in a hotel or spa environment. 
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems with developed computer proficiencies.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work well under pressure, managing a high volume of reservations and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift. 
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be STAR Certified prior to first day.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.