Spa Lead Concierge

Location

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

The Spa Lead Concierge is responsible for guest satisfaction in the spa by providing and maintaining the highest standards of customer service and creating a feeling of comfort and relaxation for our guests while overseeing the desk staff.  A spa lead is responsible for escorting guests to the locker room and relaxation area and enlightening them on their services.  A lead will be responsible for back of house operations i.e. assist front desk schedulers with guests, assist all guests in locker room by maintaining high standards with cleaning and linen clean up.  The spa lead is directly responsible for Spa sense of arrival, cleanliness, and guest assistance. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required in addition to overseeing spa operations.

Responsibilities

• Maintain cleanliness and neatness of the Spa front desk and retail area, inside locker room, salon, and spa hallways.
• Know basic front desk operations: including assisting guests with locker set-up, robes and sandals
• Perform daily general cleaning and minor maintenance tasks in the facility
• Responsible for opening and closing of the spa and the associated closing reports
• Responsible for the general opening of the Spa facility (turning on lights, music, steam, etc.)
• Maintain the office supplies for the Journey Coordinators
• Provide list to Asst. Spa Director/Supervisor when supplies are getting low
• Provide training for Spa Soft, Joya Spa rituals for the perfect tour, and general guest service standards
• Conduct MOS with Journey Coordinators on a monthly basis
• Monitor Medallia for guest satisfaction scores and modify stand-up topics accordingly
• Conduct daily standup meetings with am/pm Journey Coordinators
• Maintain Salon bathrooms and restock supplies as needed
• Order fruit and spa sundries from hotel purchasing department as needed
• Responsible for checking in guests, providing guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked.
• Maintain high standards in all guest areas

Lead Duties/ Requirements:

• Daily supervision of spa desk, salon, and fitness operations.
• Inventory and ordering of Spa Desk supplies
• Create and maintain Journey Coordinator Weekly Schedule, assist with labor management of schedule.
• Organize agenda for Monthly Department Journey Coordinator Meeting
• Update Spa Reception Opening/ Closing Checklists, SOP’s, Manuals
• Inform team of 12 Day Forecast, VIP’s, Celebrities
• Marketing Promotions and Events binder for Spa Reception
• Update Marker Board in back room
• Assist with Balancing the Books
• Weekly Synergy walk-thru of entire Spa, Salon &Fitness
• Maintain monthly Incentive Program
• Assessment of Team, assist Supervisor with Reviews
• Act as MOD for opening and closing shifts at Spa Desk
• Report any issues to Supervisors and Spa Managers

Qualifications

Qualification Requirements:

• Reading, writing, and oral proficiency demonstrating the ability to effectively communicate with our associates, members, and guests.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Computer skills to include basic office programs.
• Able to remain calm and professional in a busy environment.
• Able to stand for at least 7 hours per day and squat or bend to lift up to 30 lb. boxes.

Required Skills:

• Exemplary guest service skills
• Ability to work under pressure without letting that pressure show to the guest
• Self motivated with “can-do” positive attitude
• Friendly, congenial personality
• Able to manage multiple projects simultaneously
• Team player
• Responsible, dependable
• High personal standards and values
• Flexible and cooperative

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.