What are the responsibilities and job description for the Spa Manager position at Omni Hotels & Resorts?
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
To develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa.
Responsibilities
Responsibilities:
- Perform all payroll and labor related functions, administer tips, and manage KRONOS.
- Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
- Manages services contract with fitness equipment companies
- Coordinate scheduling of the Front Desk, Attendant, Utility Cleaner and Provider positions
- Train, coach, and develop new associates.
- Prepare and administer discipline and coaching.
- Oversee facial and massage supplies inventories, Purchase Orders and all other applicable reporting.
- Liaison with service providers – facilitate trainings & meetings.
- Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
- Ensure revenue generation and expense control in spa to fulfill company expectations.
- Oversee scheduling and balancing of the books to ensure appointments are balanced correctly
- Develop strategies to promote retail purchases and up-sells during treatments
- Participate in spa activities including meetings, quality assurance programs, educational events, workshops, inventory, or promotions as requested.
- Provide on-the-job training to any new and current associate as needed, or as directed by the Spa Director.
- Responsible for 30-, 60-, and 90-day checklist and evaluations of new hires.
- Maintain an efficient system of communication with Spa Director regarding operations, guest and associate events or needs through an MOD report or other form of communication
- Hold staff accountable for end of shift checklists and assignments
- Conduct walk-throughs daily and report areas of concern in synergy or the appropriate channel.
- Ensure that Omni Standard Operating Procedures are maintained and adhered to in all assigned areas
- Represent the Spa as needed at meetings, including stand-ups, departmental meetings, and monthly OST.
- Present a well-groomed, professional appearance always while on property
- Order weekly supplies through Birchstreet.
- Review and resolve all gust opportunities or guest recovery opportunities in a timely manner
- Perform MOS training with associates, as required.
Qualifications
Requirements:
- Directly supervises employees in the spa complex.
- Minimum of two years in related field with management experience preferred.
- Experience in hospitality field high preferred.
- Flexibility with schedule to include evenings and weekends.
- Good organizational skills and attention to detail required.
- Must be able to stand, walk, sit, and talk or hear.
- Must be able to lift and/or move up to 25 pounds.
- Unexpired TIPs required https://www.gettips.com
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
