What are the responsibilities and job description for the Specialty Restaurant Host - FT position at Omni Hotels & Resorts?
Location
Omni Tucson National Resort & Spa
Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.
Job Description
To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants.
Responsibilities
- Answering phone correctly and politely
- Takes reservations as needed and enters into Open Table correctly according to training guidelines
- Greeting guests and seat guests
- Keep host stand clean and organized
- Control heavy volume at Restaurant entrance
- Knowledge of hotel property.
- Inform the guest about daily features and menu items
- Knowledge of Bobs concept and menu
- Attend to and anticipate guest’s needs
- Familiarization with menu and know how to properly take to go orders as needed
- Follow server rotation, seating and informing servers with chits correctly
- Inform manager of all potential issues or complaints immediately
- Provide nightly guest tracking to manager prior to leaving
- Create and maintain a positive working environment amongst front door staff
- Communicate positively and effectively with management and wait staff
- Coordinate daily dining room setup
- Distribute chits pre-opening for large party table setup
- Communicate large party layouts and special requirements to servers, management, and kitchen
- Operate OpenTable reservation system accurately and efficiently
- Gather VIP contact information
- Distribute VIP chits to server, manager, kitchen
- Assign tables to servers pre-shift and during the shift
- Coordinate on-call servers on a daily basis with management
- Coordinate large party assignments with management
- Ensure that all reservations are confirmed on a daily basis
- Compile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs
- Ensure Daily Features are posted outside Bob’s entrance and server’s version are printed/cut
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
- Must have strong attention to detail as well as prior customer service experience/skills.
- Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
- Must have and maintain current Food Handlers and TIPS certifications.
- Must be able to work in a fast-paced environment, be very organized, and multi-task.
- Must be able to work flexible shift including nights, weekends, and holidays
- MICROS Experience preferred.
Physical Requirements:
- Must be able to stand and walk for an extended period of time or for an entire shift.
- Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
