Valet Supervisor

Location

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

The Valet Supervisor is responsible for creating a welcoming environment and ensuring efficient valet services that meet the expectations of guests and align with Omni's high standards. This role involves overseeing valet operations, managing staff, and ensuring a seamless guest experience from arrival to departure.

Responsibilities

• Provide guests with an exceptional arrival and departure experience, ensuring they feel welcome and valued.
• Engage with guests to deliver outstanding customer service and create a memorable experience.
• Ensure valet staff are properly staged to optimize guest service.
• Manage traffic flow at the front of the hotel to ensure smooth operations.
• Supervise and guide the valet and front drive staff, ensuring they meet the highest service standards.
• Coordinate with the Guest Service Agents to guarantee the timely delivery of luggage and guest vehicles.
• Perform key audits with the Valet team at the end of each shift.
• Conduct safety checks on all parked vehicles to ensure proper security.
• Maintain the cleanliness and tidiness of the hotel's front area.
• Inform the Front Desk and Guest Services of VIP arrivals, when applicable.
• Assist departing guests by loading luggage into vehicles.
• Ensure the work area remains clean, organized, and presentable at all times.
• Perform any other duties as assigned.

Qualifications

• Minimum of 6 months of experience in hospitality or a related industry.
• Ability to drive both manual and automatic transmission vehicles.
• Strong customer service skills and a welcoming attitude.
• Clear and courteous communication skills.
• Exceptional customer service: a smile, engaging demeanor, and the ability to make a positive first impression.
• Professional grooming and body language that aligns with the Omni brand standards.
• Ability to multitask and work efficiently under pressure in a fast-paced environment.
• Ability to work outdoors in various weather conditions.
• Capability to stand for extended periods during shifts.
• Excellent driving record.
• For insurance purposes, applicants must be at least 21 years of age and hold a valid driver's license.
• Must possess a valid driver’s license.
• Availability to work flexible schedules, including days, evenings, weekends, and holidays.
• Previous leadership or supervisory experience is strongly preferred.
• Prior relevant experience is highly preferred.
• Must be willing to undergo a drug screening and MVR background check.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

We will consider qualified applicants with criminal histories in a manner consistent with the Los angeles Fair Chance Initiative for Hiring.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.