What are the responsibilities and job description for the Account Management - Operations Specialist, Scheduling and Cell Logistics position at Omni Inclusive?

we are inspired by a single vision - transforming patients' lives through science.

In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

The Position :

The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient

treatment schedules for the manufacturing of Client's clinical and commercial autologous cellular

immunotherapy products. They will resolve real-time operational issues related to transportation,

manufacturing, distribution, and administration.

The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day

operations (>

95% of time). Participation in projects and working groups is growth opportunity as

operations permit, considering performance and alignment with development plan.

Position is office-based in Seattle-Dexter with in-office attendance is required at a 100% on-site capacity
Position shift time is 1pm- 11pm local time.
Overtime may occasionally be required as assigned.
Weekend and holiday on-call support is required as assigned.
Travel is possible and will not exceed 10%. International travel will not exceed once per

year.

Education and Experience :

Bachelor's degree or 3 years of work experience

Work experience in customer service, call center operations, patient services / navigator,

account management, logistics, or supply chain preferred

Responsibilities :

Act as initial and primary scheduling point of contact for apheresis centers,

manufacturing sites, couriers, and other logistics partners

Create and maintain patient schedules in coordination with apheresis centers,

manufacturing sites, treatment sites, and third-party logistics

Monitor collection, delivery, transportation, and manufacturing activities

Troubleshoot and develop plans of action for issues throughout the patient journey

Interact with internal and external stakeholders over the phone and email

Ensure a positive end-to-end customer experience

Execute escalations and facilitate product returns and product replacements

Input and maintain transactional data related to patient schedules within Client's

scheduling system

Document feedback from customers and partners as received

Actively participate in tactical and other meetings as assigned

Facilitate daily operations activities and meetings including shift turnover on rotating

basis

Provide real-time scheduling portal support to external users

Monitor and triage requests and issues within the case management system

Provide on-call and holiday support as assigned

Comply with applicable SOPs, work practices, and other documentation

Accountable for individual performance

Execute project tasks as assigned

Execute working groups tasks as assigned

Knowledge, Skills, and Abilities :

Highly self-motivated, self-aware, and professional

Able to work independently and in groups

Flexible in responding to quickly changing business needs

Exceptional customer service orientation

Skilled at managing tense situations and de-escalation

Eager to work with teams from other regions and cultures

Able to share workspace for independent and collaborative work

Strong sense of ownership and accountability

Fluent reading, speaking, and writing skills required in English

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Account Management - Operations Specialist, Scheduling and Cell Logistics

What are the responsibilities and job description for the Account Management - Operations Specialist, Scheduling and Cell Logistics position at Omni Inclusive?

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