What are the responsibilities and job description for the Actimize Support position at Omni Inclusive?
Keywords : Actimize Support; SAM or WLF / IFM
Must Have's :
2 years minimum experience as an Actimize Support
Experience on Actimize AIS / RCM / ActOne for at least 3-5 years
Experience on Actimize SAM / CDD / WLF / IFM / UDM solution for at least 3-5 years
Strong knowledge on Actimize application support on ( SAM or ( WLF / IFM ) ) for at least 2 years in a complex environment
Conversant with Incident Management, Problem management methodology
JD :
Receive, acknowledge, resolve / dispatch Incident tickets
Raise problem ticket for critical / repetitive incidents to identify RCA and permanent fix
Perform code changes as required to restore services
Monitor application health status & monitor log / dashboard to identify issue proactively
Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues
Support the batch processing cycle and resolve any abends
Identify and share efficiency ideas and opportunities to customer for implementation
Provide proactive issue resolution to items
1.Job title ACTIMIZE PROD SUPPORT 2.Job summary Actimize Prod Support Lead to support Client LRC 3.Experience 8to12Yrs 4.Required Skills ,Risk Case Manager,Actimize -Unified Data Manager,Actimize-CDD,Actimize-SAM,Actimize-Watch List Filtrng,Actimize 5.Nice to have skills 6.Technology -Not Applicable 7.Shift Day 8.Roles & Responsibilities Receive, acknowledge, resolve / dispatch Incident tickets Raise problem ticket for critical / repetitive incidents to identify RCA and permanent fix Perform code changes as required to restore services Monitor application health status & monitor log / dashboard to identify issue proactively Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues Support the batch processing cycle and resolve any abends Identify and share efficiency ideas and opportunities to customer for implementation Provide proactive issue resolution to items Experience on Actimize RCM / ActOne for at least 3-5 years Experience on Actimize SAM / IFM solution for at least 3-5 years Experienced on Actimize application support for at least 1 year Conversant with Incident Management, Problem management methodology 9.Job Location Primary : USNCCHRC01 Charlotte - NC USA, CLT Alternate : , 10.Job Type 60CW07 Zn Project Manager 11.Demand Requires Travel? N 12.Certification(s) Required NO
