What are the responsibilities and job description for the Mac Support position at Omni Inclusive?
Mac Support
Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications on a Mac Device. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5 tickets per day. It is a onsite type role that does require strong people and communication skills along with a solid background of Mac workstation support.
Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Mac Hardware or Software environments.
Advanced Experience in MAC Operating systems. Candidate should also have a knowledge of all Windows related Hardware and Software type issues. Strong Experience in JAMF is preferred.
Minimum 3 years work experience.
Roles and Responsibilities :
- Setup and configuration of all MAC OS systems
- Knowledge in Zero Touch Deployment for MAC's
- Provide 2nd Level Software Support
- Knowledge of JAMF
- Experience with JAMF self-service management and command line
- Imaging and reimaging of MAC's Laptops to latest OS Version
- Diagnosing and Troubleshooting MAC related OS and Hardware problems
- IMAC
- Perform Software Installations on all apple devices
- Smart Hands Activities
- Provide remote support for users traveling or at home.
- Provide VPN support on Mac devices
- Provide accurate asset information within ticketing system to ensure an accurate asset database
- Perform refresh of end user devices in alignment with refresh schedules
- ssist with Mac inventory activities as required weekly and monthly
- Proper Documentation of End User Issues within Service Now
- Backup and Restoration of End User Data
- Create, modify, and maintain MAC processes and policies
- Maintain an incident / IMAC resolution / closure rate of 5 tickets per day
- bility to work in Active Directory for Windows if needed
- bility to work within Service Now
- Strong ability to interact with Customers
Primary skills : Mac Support , Jamf , VPN , Servicenow
